Legal
Privacy Policy
Last updated June 27, 2026
Information we collect
We collect information you provide when you create an account, request a demo, or connect data sources, and limited usage information automatically (logs, device, IP).
How we use information
We use information to provide and improve the Services, communicate with you, ensure security, and meet legal obligations. We do not sell personal information.
Customer data
Data you connect (warehouse, ad accounts, CRM) is processed only to operate the Services for you, under your instructions, and is isolated per-tenant.
Subprocessors
We use a small set of vetted subprocessors for hosting, observability, and email. A current list is available on request.
Data retention
We retain account data for as long as your account is active. Operational logs are retained for up to 90 days. You can request deletion at any time.
Security
We use encryption in transit and at rest, scoped IAM, audit logging, and yearly third-party penetration testing.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal data. Email privacy@twixor.com to exercise these rights.
International transfers
Data may be processed in jurisdictions other than your own. Where required, we rely on Standard Contractual Clauses.
Changes
We will notify you of material changes to this policy through the Services or by email.
Contact
Privacy questions can be sent to privacy@twixor.com.